1. Do you take insurance?

No, we do not.  However, you are still able to use your Health Savings Account (HSA) and Flexible Spending Account (FSA) benefits to pay for services.  ​

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2. Why don't you take insurance?

By not accepting insurance, we can focus on seeing you immediately without requiring a referral or pre-approval.  Insurance based practices are beholden to insurers, not patients.  We have flipped this model, where we work for you and only you. This allows us to tend to your needs without having a third party influence your treatment.  

 

Also, insurance based practices focus on getting reimbursed for services, not necessarily on getting you well.  When you are paying us directly, we focus on getting your diagnosis and treatment right or else we will not succeed as a practice.  

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Additionally, insurance based practice administrations tend to treat doctors and patients as numbers.  This had led to 50% of doctors feeling burnt out and overworked. Generally, this has a negative impact on your care, therefore we have opted out of the insurance model. 

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3. How does insurance reimbursement work?  

We recommend that you ask your insurance if they will reimburse you for "out-of-network" expenses. For patients whose insurance will reimburse them, we can provide a "superbill." Once you complete your appointment, you may download the superbill from our portal, or you can request that we email it to you. The superbill includes all the information needed by your insurance, such as our tax ID, NPI number and CPT code. Then you can submit the superbill to your insurance for processing.  

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4. Do I have to submit a superbill to insurance?  

No, many of our patients pay us directly without submitting claims to avoid the hassle and for confidentiality.

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5. Are you taking new patients for medication management or psychotherapy?

Yes!

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6. Why do you cost more than other clinics?

It costs more due to having to retain highly experienced clinicians, keep a responsive, friendly and knowledgable front desk staff,  and to maintain elegant facilities along the Magazine Street corridor.  Our patients tend to like the boutique feel of our practice and that there isn't much turnover within our team, which means you get to see the same doctor or therapist for years.  Also, you are paying for our expertise and experience in getting hundreds of patients well. We do this by spending longer time with you during the assessment and diagnosis phase to ensure that you are properly diagnosed so that our prescribed treatment will work.

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7. Do you have expertise in my area?  

Yes! Your free consultation will pair you with the right doctor or therapist for your specific need. Through our screening process, we will uncover any diagnosis.  We have multiple therapeutic tools to tend to any diagnosis as well.  ​

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8. What if I don't want myself or my child to take medications?

 Actually, we know that!  That is why we have all kinds of Psychotherapy - for kids and adults. In fact, psychotherapy is proven to work as well as medications in research studies. We also offer TMS and Ketamine Therapy, which do not require you to take a pill daily.  

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9. Do professionals come there for therapy or medication too? 

Yes, we care for many high performance professionals who rely on coaching, therapy, and medication to maintain that performance, much like a professional athlete requires therapy off the field.  It's a stressful world and our lives are complex, which sometimes requires seeing a good psychiatrist or therapist to help clarify and work through the problem.  

 

10. Is This Really for Me?

We take care of all walks of life - young children, students, professionals, doctors, lawyers, teachers, CEOs, small business owners, moms, dads, anyone with anxiety, depression, fatigue, sleep issues, focus issues, or those that are looking to improve their mental health and do well in life. We can help you!

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11. Does working with you take a lot time?

It depends. For adults your problems likely began long ago and undoing them takes time.  Also, human psychology, neuroscience,  and relationships are complex, it takes time to “crack the code” and do the work to get you well.  But usually people start  feeling hopeful and better within the first couple of weeks. It only takes a first visit to find clarity, which could be positively life changing.

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12. Do I need a new evaluation if I’ve had one before?

Yes, our psychiatry team conducts a thorough 90 minute evaluation session with all new patients.  We use this time to assess symptoms, past treatment, current treatment, and to develop a new treatment plan.  Many patients like "fresh eyes" laid upon their case because they develop more insight into their issues, and welcome a second opinion.  

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13. Am I able to get a refund if I decide not to have the appointment?

Yes, if cancelled prior to 24 hours of your appointment, unless there are extenuating circumstances. Typically, if an appointment is canceled within 24 hours of the appointment, we charge the full price of that appointment. 

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14. How often would the doctor need to see me? 

The frequency of your appointments would be determined by the doctor or therapist based on the treatment plan specifically made for you or your child.  Generally you would see the psychiatrist about two to four times in the first two months of treatment, thereafter, every three months is standard.  You would see a therapist weekly until symptoms or the chief issue resolves.  For adults, a typical course of therapy is 10 to 16 weeks.  

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15. How long will it take to feel better?  

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In adults, for ADHD, Anxiety, and Depression we can usually having you feeling better within 30 days. If you have treatment resistant depression or anxiety it may take one to three months to feel better. This gives us enough time to do a trial of psychotherapy, try new medications, complete genetic testing, or conduct TMS or Ketamine Treatment.  For couples, we recommended about 10 to 12 weeks of therapy to fully repair the relationship and keep it well.​​​​​​​

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16. What conditions do you treat?

• Major Depressive Disorder

• Bipolar Disorder

• Suicidal Thinking

• Generalized Anxiety Disorder

• Social Anxiety Disorder

• Obsessive-Compulsive Disorder

• Post Traumatic Stress Disorder

• ADHD

• Sleep Disorders - Insomnia

• Fatigue​

• Burnout​